Refund policy
How orders ship
Everything ships from our bench in Altamonte Springs, FL. Orders placed before 2 PM ET on a business day leave the same day — that's the 24-hour bench-to-door promise on the homepage, kept.
| Method | Transit | Cost | Notes |
|---|---|---|---|
|
Standard CONTIGUOUS US · 48 STATES |
3–5 business days | Free at $99+ · $12 under | The default. Most kits arrive in 3 days east of the Mississippi. |
|
Expedited 2-DAY AIR |
2 business days | Quoted per order at checkout | Priced by weight and destination — a single AP costs far less to fly than a 24-port switch. |
|
Overnight NEXT BUSINESS DAY |
Next business day | Quoted per order at checkout | Order by 2 PM ET. For the “network is down and the office opens Monday” situations. |
|
Alaska, Hawaii & territories AK · HI · PR · GU · VI |
5–10 business days | Quoted per order | The $99 free-shipping threshold doesn't apply outside the contiguous 48 — we charge what the carrier charges us, nothing on top. |
Tracking is emailed the moment the label prints. Orders over $1,500 ship signature-required at no charge — a rack of switches shouldn't sit on a porch. We don't currently ship internationally.
RETURNS 02The return policy, in four lines
We'd rather you return gear than keep gear that's wrong for your building. No restocking fee, no store-credit games — refunds go back to the original payment method.
30 days, any reason.From the day it's delivered. “I overbought” is a perfectly good reason — we did warn you. Returns are free.No restocking fee, no processing fee. Full refund to the original payment method. You cover the return postage…Ship it back with any tracked carrier. A boxed AP runs about $10–15 ground. …unless it's defective or our mistake.Dead on arrival, wrong item picked, damaged in transit — we email a prepaid label and the postage is on us.How a return works
1Tell usUse the contact form or email returns@technologygiants.com with your order number and what's coming back.
2Get the RMAWithin one business day you'll have an RMA number and the return address — or a prepaid label, if the item is defective.
3Box it upOriginal packaging and all accessories: mounts, injectors, cables. Write the RMA on the outside of the box.
4Refund landsWe test, then refund within 3 business days of arrival. Your bank may take 2–5 more to post it.
FINE PRINT 03Questions we actually get
What counts as “defective”? +Dead on arrival, a hardware fault within the return window, shipping damage, or us shipping you the wrong item. In all of those cases the return postage is ours — we send a prepaid label. “It doesn't reach the back bedroom” is a coverage problem, not a defect, but it's still returnable under the standard policy. Better yet, ask us first: network design help is free.
Can I return gear I've opened and adopted? +Yes. Adopted gear is expected — you can't know whether an AP covers your floor plan without powering it on. Factory-reset it before shipping (hold the reset button 10 seconds until the LED flashes), include everything from the box, and the standard policy applies.
Can I exchange instead of returning? +Fastest path: order the right item now, return the wrong one under the normal policy. You're never waiting on a cross-ship queue, and the refund usually lands before the card statement closes. If you're not sure what the right item is, that's what the design help page is for.
What about bundle discounts if I return part of a kit? +The refund is recalculated at the discount tier the remaining items actually qualify for. Return one item from a 5-item kit and the other four are re-priced at the 4-item tier (3% instead of 4%). The math is itemized on the refund receipt.
How do warranty claims work after 30 days? +Everything we sell carries the manufacturer's warranty, and we handle the claim for you — one email to us, not a ticket queue overseas. Defective-in-warranty hardware gets a prepaid label and a replacement as soon as the fault is confirmed on our bench.
Before you return it